Return & Refund Policy

1. Eligibility for Return

You may request a return within 7 days of receiving your product, provided:

• The product is in its original, unused condition.
• All original packaging, accessories, and documentation are included.
• The product has not been tampered with or physically damaged by the customer.
• You present the original purchase invoice.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Products with physical damage (cracked screen, dents, scratches) caused by the customer.
• Products with water or liquid damage.
• Products that have been unsealed and used (e.g., earphones, screen protectors, cables) where hygiene or single-use is a concern.
• Software, digital downloads, or activated SIM cards.
• Products returned after the 7-day return window.

3. Dead-on-Arrival (DOA) Products

If a product is found to be defective or non-functional upon unboxing (Dead-on-Arrival), please contact us within 48 hours of delivery. We will arrange for a replacement or full refund after verifying the defect. Please do not attempt to repair or modify the product before contacting us.

4. How to Initiate a Return

1. Contact us via phone or email with your order number, reason for return, and supporting photos if applicable.
2. Our team will review your request within 1–2 business days and provide instructions.
3. Pack the item securely in its original packaging and bring it to our store, or arrange return shipping as directed.
4. Upon inspection and approval, your refund or replacement will be processed.

5. Refund Processing

• Approved refunds will be processed within 7 business days.
• Refunds will be made via the original payment method (cash, bank transfer, or digital wallet).
• Shipping costs are non-refundable unless the return is due to our error or a defective product.
• For cash-on-delivery orders, refunds will be made via bank transfer or eSewa/Khalti to your registered account.

6. Exchange Policy

If you would like to exchange a product for a different model or variant, please initiate a return as described above and place a new order. Exchanges are subject to product availability and the same eligibility criteria as returns.

7. Warranty Claims

After the 7-day return window, manufacturing defects are covered under the manufacturer's warranty. Please visit our store with the product and invoice, and we will facilitate the warranty claim with the brand's service centre.

8. Contact Us

To initiate a return or for any questions regarding this policy, please reach us at: